Service Engineer, Software

Are you an outgoing Service Engineer and do you know the value of great customer support? Would it be thrilling for you to become a part of a highly specialized team, where you will be the expert in supporting our customers in our software solutions? Then you may be our new Service Engineer.

We offer a position in our Service Team EMEA where you will be one of our main capacities within our own Production Line Information System software, PLIS. You will provide with on-site and remote technical support for industrial vacuum and charging systems. You will collaborate closely with our R&D and R&D and engineering teams to continuously improve our systems. Furthermore, you will train costumers and end users on software and production line systems and ensure that our products and systems meet safety, quality and our costumers’ requirements. The Service team operates on a global scale, and you will therefore work in an international environment with high demands for documentation, innovation and LEAN thinking.

Key responsibilities

• Provide expert-level on-site and remote technical support to customers, ensuring high levels of satisfaction.
• Manage and perform software upgrades, and system maintenance for optimal performance.
• Configure, program, and maintain PLC systems (experience with brands such as Siemens, Allen-Bradley, etc. is preferred).
• Troubleshoot and solve PLC and automation issues, ensuring system integrity and reliability.
• Implement process improvements based on customer feedback.
• Install and set up vacuum and charging systems, ensuring quality standards.
• Conduct customer and end-user training

Qualifications:

• +5 years of experience in installing, maintaining, and repairing vacuum systems, flow measurement devices, and related equipment
• Good communication skills
• Ability to explain technical concepts in a non-technical manner
• Strong analytical skills
• Team player
• Costumer orientation

About Us:

AGRAMKOW is a Danish company founded in 1977, specializing in innovative technology solutions for refrigeration and automation. Our systems serve the HVAC, and appliance manufacturing industries worldwide. We prioritize data-driven production to enhance quality, productivity, and decision-making for our customers.

We offer an international and professional working environment with great colleagues.

At AGRAMKOW, you can expect to become part of a dedicated team, work-life balance, and an exciting environment with a flat organizational structure.